Customer Testimonials

Very professional and helpful staff, got my second truck from valley and would come back again. Karl is the man.

Have bought multiple vehicles from Valley in Wellington. Was helped by Christina both times. Super helpful, works her hardest to get you in the vehicle that you want. Will always go back to her when we are in need of something new!

We love Valley Chevrolet! Top notch customer service! Karl Armstrong has sold me my last two vehicles. He has worked with me to find exactly what I'm looking for and that is no easy task because I am admittedly picky. Karl always keeps me updated until he has found exactly what I am looking for and he continues to contact me to make sure I am happy with my vehicle afterwards! Karl and Valley will continue to get this family's business.

Karl and Jarett made buying my new Chevrolet Tahoe an absolute pleasure! I called them months ago telling them I wanted the exact same vehicle I had before, and they handled everything from there. They ordered exactly what I wanted, incorporated my trade-in, and made the entire process seamless and simple. After signing the documents, being introduced to my new vehicle, and leaving my old one behind, I was in and out of the dealership in less than an hour! These guys aren't just good at what they do—they're kind, fun, and genuinely great to be around. ... Read More

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Google - Oct 30, 2026

Karl and Jarett made buying my new Chevrolet Tahoe an absolute pleasure! I called them months ago telling them I wanted the exact same vehicle I had before, and they handled everything from there. They ordered exactly what I wanted, incorporated my trade-in, and made the entire process seamless and simple. After signing the documents, being introduced to my new vehicle, and leaving my old one behind, I was in and out of the dealership in less than an hour! These guys aren't just good at what they do—they're kind, fun, and genuinely great to be around. If you're in the market for a new vehicle, definitely reach out to Karl and Jarett!

Christina Meyer is outstanding! She is your go to girl! Excellent sales person...no pressure. Genuinely cares and will work to get you what you want. Go see her...You won't be disappointed. Side note....She's as beautiful inside as she is on the outside!

This dealership helped us out so much! Karl is the man! Me and my fiancé we’re looking at our first brand new car and he got us into a 2027 traverse! Love it. Karl was very knowledgeable, helped us out a lot and made the whole experience super comfortable for us! Highly recommend Karl, and valley CHEVY!

Valley Chevy is great to work with! Top notch customer service! I highly recommend Christina! She offers service with a smile and is more than happy to help! She will get you in the right vehicle!

Just bought my equinox yesterday, and Karl was the best salesman. Kept in contact with me the day prior and after to make sure everything was going great. Always asked questions to make I was comfortable with my purchase.

Christina Mayer is so understanding and helpful with all car needs! Went in looking to get a new car all by myself and she made it happen! She heard my concerns and what I want in a car and checked every box!

I’m so pleased with the service Karl gave me and my fiancé!! We bought our first brand new car and Karl helped us through the process. I absolutely recommend buying from Wellington Valley Chevy. The atmosphere is great. And Karl has even reached out to make sure we are happy even after having the car almost a month. Picture attached because my car is awesome!!!

We had a great experience working with Karl Armstrong, aka “Stretch Armstrong”! Karl was friendly, knowledgeable, patient, and never pushy. He took the time to answer our questions and help us explore our options. Karl was fantastic to work with, and we wouldn't hesitate to recommend him to anyone shopping for a vehicle. Thanks, Stretch!

Christina knew I was in love with a used Colorado TB they had on the lot but I wasn’t ready. A month later she informed me it sold but they had just gotten a brand new 26 TB that was gorgeous. I hesitantly stopped in later that day just to look at it but she had already had trade in figured up for me just incase, along with numbers figured. Needless to say less than an hour of being there, I drove Black Betty home. The next morning I went back to clean out my suv while they washed and ... Read More

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Google - Oct 30, 2026

Christina knew I was in love with a used Colorado TB they had on the lot but I wasn’t ready. A month later she informed me it sold but they had just gotten a brand new 26 TB that was gorgeous. I hesitantly stopped in later that day just to look at it but she had already had trade in figured up for me just incase, along with numbers figured. Needless to say less than an hour of being there, I drove Black Betty home. The next morning I went back to clean out my suv while they washed and cleaned my new truck. Christina made what normally is a long, stressful process for me, easy peasy! If you are looking for a new or used ride, look up Christina. You won’t be disappointed!!

Karl A provided me beyond exceptional service. He was kind and patient. He took the time out to make sure not only that I happy with my brand new unused vehicle, but that I was also comfortable with my monthly payments as well. I 100% suggest Valley Chevrolet and make sure you ask for Karl when you go!

Karl is a fantastic salesmen! He's very polite, goes over everything in detail and does not hesitate to help with any questions or issues I have. I recently purchased 2 vehicles from him with no issues and he also just sold 2 vehicles to my kids. Would definitely refer my family and friends to go see him if they are in the market to purchase a vehicle.

I bought my 19' dodge ram from valley chevrolet back in march karl christina and carson was the best sales people to buy a vehicle from! I would highly recommend seeing them if you are wanting to get into a new car!

I can’t express how amazing jarett and his team are! Jarett, Tony, and Dave got me out of the worst situation with the vehicle that I had gotten a few years back from another dealership. But he went above and beyond to make me feel heard and get me out of there with a payment I was already at or around that price. Working with such a small dealership is such a great experience especially this one! I highly recommend and wouldn’t go anywhere else moving forward! Not to mention I was out of there in an hour ... Read More

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Google - Sep 24, 2026

I can’t express how amazing jarett and his team are! Jarett, Tony, and Dave got me out of the worst situation with the vehicle that I had gotten a few years back from another dealership. But he went above and beyond to make me feel heard and get me out of there with a payment I was already at or around that price. Working with such a small dealership is such a great experience especially this one! I highly recommend and wouldn’t go anywhere else moving forward! Not to mention I was out of there in an hour and a half and didn’t need to spend 12 hours sitting around, so that was definitely a plus! Thank you guys for everything!!

Nice dealership fair pricing. Highly recommend

Absolutely amazing experience with these people at Valley! Carson took great care of my pops and me! We drove about 2 hours away and get the best service anyone could ask for. Highly recommend to anyone and everyone!!!

They will treat you like family with the Best customer service and a great team who works with your wants and needs , always works with what the customer can afford and handle! Always a warm welcome and a greeting

I had a fabulous experience with the Valley Chevrolet team!! I was DREADING buying a new car, but CJ and the rest of the Valley team made it as painless as possible. CJ was especially helpful and patient- answering all of my questions and helping me find the perfect SUV for my family. I would highly recommend him to anyone looking to purchase your next vehicle.

CJ is amazing!!! Highly recommend to anyone looking to buy a new vehicle. His kindness, professionalism, & expertise is something you don’t see often nowadays. Thank you CJ!

Overall this was the best car buying experience my husband and I have ever had. CJ even worked on his day off to get us a quote. Even when we passed on that but came back weeks later he bent over backwards, texting and emailing with us in the evenings, to work with us which we both very much appreciated! We couldn’t turn in our trade in for a week because it was getting worked on and they never blinked an eye and were so accommodating with it all. CJ and Dave made the whole buying process enjoyable and ... Read More

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Google - Sep 2, 2026

Overall this was the best car buying experience my husband and I have ever had. CJ even worked on his day off to get us a quote. Even when we passed on that but came back weeks later he bent over backwards, texting and emailing with us in the evenings, to work with us which we both very much appreciated! We couldn’t turn in our trade in for a week because it was getting worked on and they never blinked an eye and were so accommodating with it all. CJ and Dave made the whole buying process enjoyable and David even gave my two kids gifts for waiting. We drove 2 1/2 hours each way twice for our new car and we’d do it again just to get the same wonderful service! Highly recommend!

Awesome customer service

Awesome dealership with a great staff! We are Indiana residents who reached out to this Ohio dealership about a vehicle we were interested in. CJ answered all of my questions over the phone with absolutely no pressure to buy. Whenever I had additional questions, he was quick to return my calls and always helpful. When we arrived at Valley Chevrolet, we were welcomed like returning customers, even though it was our first time there. Karl “Stretch” Armstrong, their Business Manager, was as personable and welcoming as they come. He made us feel comfortable throughout the entire process. We would definitely ... Read More

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Google - Aug 15, 2026

Awesome dealership with a great staff! We are Indiana residents who reached out to this Ohio dealership about a vehicle we were interested in. CJ answered all of my questions over the phone with absolutely no pressure to buy. Whenever I had additional questions, he was quick to return my calls and always helpful. When we arrived at Valley Chevrolet, we were welcomed like returning customers, even though it was our first time there. Karl “Stretch” Armstrong, their Business Manager, was as personable and welcoming as they come. He made us feel comfortable throughout the entire process. We would definitely recommend Valley Chevrolet to anyone looking for a great dealership with a friendly, professional staff. Great experience from start to finish!

Fair and honest dealership. Professional sales people friendly and and eager to answer any and all questions. They go above and beyond to make you able to leave feeling you made a very good deal. We will be back!

I had an absolutely amazing experience buying a vehicle from Valley Chevrolet. I worked with Christina on the purchase of a 2018 Mustang GT. From the very beginning there was no pressure or any kind of goofy sales pitch or anything like that. Her and everyone else I dealt with there were wonderful! The car was priced very fairly and I got a fair price for my trade as well. If you’re looking for a vehicle, stop in and see Christina.

As a first-time leaser, I had a great experience at Valley. The entire team was welcoming, friendly, and patient throughout the process. I worked with CJ, who was personable, attentive, and made sure my needs were met every step of the way. Everything was explained clearly and thoroughly, and several members of the team took the time to answer my questions and make me feel comfortable. Overall, it was an excellent experience, and I would highly recommend Valley to anyone looking for a smooth and stress-free leasing process.

I went to Valley Chevrolet yesterday to pick up my brand new lease; a 2026 Chevrolet Trailblazer. Conner and Cj made the experience vey memorable with their amazing attention to detail and their dedication to customer service. I felt welcomed into the dealership from asking for a quote online to going in person to pick up the vehicle and sign the paperwork. I will definitely go again when I need another new car!

Less than 24hr turn around, with less than 24hr notice. Extremely well done and satisfied! Owen took my call, said bring it down! Dan handled the follow up call. Great team there. Very happy and will return for future needs. I have 5 GM vehicles all less than 2 yrs old. Thank you…

Thank you, Christina for such a smooth and seamless experience! We inquired on a car 19 hours before purchasing and drove 3.5 hours to get it. We were in and out of the dealership within 45 minutes as paperwork was taken care of prior to our arrival. One of our very best car sales experiences to date. Thank you again for your willingness to work with us and actually listen to your buyer!

Big shoutout to Owen Shade in the Service Department! We took my husband’s truck to another dealership four different times trying to get a loud clunk in the rear fixed, and no one could figure it out. It had gotten so bad that it was honestly embarrassing to drive. One visit to Valley, and Owen and the technician came out, diagnosed the problem, ordered the part, and had it repaired the following week. Problem solved! We can’t thank you enough for taking the time to figure out what others couldn’t. The truck is finally quiet again, and ... Read More

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Google - Jun 25, 2026

Big shoutout to Owen Shade in the Service Department! We took my husband’s truck to another dealership four different times trying to get a loud clunk in the rear fixed, and no one could figure it out. It had gotten so bad that it was honestly embarrassing to drive. One visit to Valley, and Owen and the technician came out, diagnosed the problem, ordered the part, and had it repaired the following week. Problem solved! We can’t thank you enough for taking the time to figure out what others couldn’t. The truck is finally quiet again, and we truly appreciate the excellent customer service. Thanks again, Owen!

A great buying experience

The person Carson was great easy to work with and nice and perfect service

We came from Michigan because Valley Chevrolet had a van we were interested in. Karl was fantastic to work with. He patiently answered all of my questions and made sure the process went smooth when we came to finalize the sale on Saturday. I’d also like to say that the staff did a great job cleaning the vehicle up for us. It was sparkling! Thanks for the great experience and special thank you to Karl!

They tell me $35 plus tax to patch a tire. So, I scheduled an appointment. A few days later I put my tire in my trunk and brought it in. About 15 mins later the guy comes back and says that they can’t patch it but he can get me estimates for a new tire. I said Ok, no problem but let me talk to my husband 1st before I buy tires, so just go ahead and throw it back in the trunk. He then proceeds to tell me my charge will be $40 plus tax. I said $40?!?! you were only going ... Read More

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Google - May 22, 2026

They tell me $35 plus tax to patch a tire. So, I scheduled an appointment. A few days later I put my tire in my trunk and brought it in. About 15 mins later the guy comes back and says that they can’t patch it but he can get me estimates for a new tire. I said Ok, no problem but let me talk to my husband 1st before I buy tires, so just go ahead and throw it back in the trunk. He then proceeds to tell me my charge will be $40 plus tax. I said $40?!?! you were only going to charge me $35 plus tax for the repair when I scheduled. Then he tried to justify it by the time Spent on it. which I get, I don’t expect anyone to do anything for free but being charged MORE then if the repair was made This is so dirty & wrong on so many levels. Definitely shady business dealings happening here. And How they tried to pull a fast one on me to make a quick buck, I’d give 0 stars if I could.

TO WHOM IT MAY CONCERN: Not only was our sales person (Christina) excellent; but the entire staff was simply very professional and helpful. We did not feel pressured in any way. Thank you Valley Chevrolet.

Great customer service from start to finish. The staff was friendly, knowledgeable, and made the entire process easy and stress-free. They took the time to answer all my questions and made sure I felt comfortable with every step. Overall, it was a very positive experience and I would highly recommend this dealership.

I have bought a Colorado just a little over 2 years ago and I traded that one in on a Traverse yesterday. Both of them were purchased through Valley Chevrolet. I am very pleased with their Sales people and Dave Williams in finance. They made the process so easy. I will say this I went to other dealerships and the sales person never came up to you. You had to go find one. Not at Valley I told them what I wanted and they were on it. They want to sell you a vehicle. If they had 10 stars I would give ... Read More

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Google - Apr 29, 2026

I have bought a Colorado just a little over 2 years ago and I traded that one in on a Traverse yesterday. Both of them were purchased through Valley Chevrolet. I am very pleased with their Sales people and Dave Williams in finance. They made the process so easy. I will say this I went to other dealerships and the sales person never came up to you. You had to go find one. Not at Valley I told them what I wanted and they were on it. They want to sell you a vehicle. If they had 10 stars I would give them 10 stars excellent sales person I forgot his name but he is a young man and Dave Williams! They go above and beyond for their customers!

I will not go to another DEALER

Great experience. Carson was great to work with and appreciate the ease of getting into my next GM vehicle!

Christina was awesome to work with. My experience was great beginning to end. 2.5 start to finish,trade in appraisal and paperwork. Very pleased with everyone and everything. Thank you so much.

If you want a dealership that truly treats you like family, go to Valley Chevrolet! We purchased our truck and couldn’t be happier. No pressure, a huge selection, and they work HARD to get you a fair deal on our trade-in. What really stood out? Their values. They genuinely respects people, supports veterans, and takes pride in doing things the right way. Big shout out to CJ he went above and beyond, made the process easy, and truly cared about helping us make the right decision. Whether you're shopping for a vehicle or need a reliable service department, ... Read More

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Google - Apr 21, 2026

If you want a dealership that truly treats you like family, go to Valley Chevrolet! We purchased our truck and couldn’t be happier. No pressure, a huge selection, and they work HARD to get you a fair deal on our trade-in. What really stood out? Their values. They genuinely respects people, supports veterans, and takes pride in doing things the right way. Big shout out to CJ he went above and beyond, made the process easy, and truly cared about helping us make the right decision. Whether you're shopping for a vehicle or need a reliable service department, don’t waste your time anywhere else. Go see the team at Valley Valley Chevrolet you’ll be glad you did!

Our experience buying our brand new 2026 3500 Chevy was great, Christina and Dave where great to work with very polite and not trying to push us into something we didn't want. They treated us fair on our trade in and worked to get our expenses where we needed them to be would definitely buy from them again!

I had an excellent experience at Valley Chevrolet. From the moment I walked in, the team provided prompt attention and made the entire process smooth and stress-free. The customer service truly stood out—everyone was friendly, knowledgeable, and genuinely focused on helping rather than pressuring. What impressed me most was how fair and transparent they were throughout the deal. They took the time to answer all my questions and made sure I was comfortable every step of the way. It’s rare to find a dealership that combines professionalism with such a welcoming attitude. Overall, Valley Chevrolet was wonderful to ... Read More

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Google - Apr 18, 2026

I had an excellent experience at Valley Chevrolet. From the moment I walked in, the team provided prompt attention and made the entire process smooth and stress-free. The customer service truly stood out—everyone was friendly, knowledgeable, and genuinely focused on helping rather than pressuring. What impressed me most was how fair and transparent they were throughout the deal. They took the time to answer all my questions and made sure I was comfortable every step of the way. It’s rare to find a dealership that combines professionalism with such a welcoming attitude. Overall, Valley Chevrolet was wonderful to deal with, and I wouldn’t hesitate to recommend them to anyone looking for a great car-buying experience.

Many dealerships will talk about earning your business, but it often feels like lip service. This is not that kind of dealership! From the moment I reached out to them, regarding a 2026 Corvette Z06, I was treated with respect, not only as a buyer, but as a person. Karl Armstrong was my sales representative, and he was on top of every single question I had, from the most basic to more nuanced inquiries. He and Jarett Willaims, as well as the entire dealership, were incredibly transparent and up front every step of the transaction. I was an out of state ... Read More

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Google - Apr 17, 2026

Many dealerships will talk about earning your business, but it often feels like lip service. This is not that kind of dealership! From the moment I reached out to them, regarding a 2026 Corvette Z06, I was treated with respect, not only as a buyer, but as a person. Karl Armstrong was my sales representative, and he was on top of every single question I had, from the most basic to more nuanced inquiries. He and Jarett Willaims, as well as the entire dealership, were incredibly transparent and up front every step of the transaction. I was an out of state buyer, and they handled everything for me including: transport of my new Z06, pick up of my trade vehicle, expedient assembly of all paperwork through Docusign and trade valuation. My new vehicle arrived exactly as described and as shown to me in pictures, both on the website as well as from Karl and Jarett's personal pictures to me when the car was being detailed and loaded for transport. This dealership truly earned my business with honesty, transparency and responsiveness! Thank you, Karl and Jarett, you really did a fantastic job for me on this deal and I will absolutely be recommending you and your dealership to others! You really did earn my business, and I greatly appreciate all of your work on this purchase!

Christina and Dave were great!

Not a good experience. (skip ahead to ‘The Short version’ if you don’t want the details) Saving away $6K- this was going to be my daughter’s first car purchase at $13K! It was about 2 hr drive- so we set an appointment, to confirm no issues with car- and it was ready to sell (seeing other reviews). We were told- ‘perfect shape, inside and out’. We arrived- and right away noticed the car hadn’t been cleaned (it looked like it had just come back from family vacation- complete with cookie crumb explosion in the back!). At contact- I ... Read More

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Google - Jan 31, 2026

Not a good experience. (skip ahead to ‘The Short version’ if you don’t want the details) Saving away $6K- this was going to be my daughter’s first car purchase at $13K! It was about 2 hr drive- so we set an appointment, to confirm no issues with car- and it was ready to sell (seeing other reviews). We were told- ‘perfect shape, inside and out’. We arrived- and right away noticed the car hadn’t been cleaned (it looked like it had just come back from family vacation- complete with cookie crumb explosion in the back!). At contact- I was greeted and got a handshake- but my daughter (the customer) and my wife didn’t even get addressed. Our salesman asked- “is this your daughter’s first car”? I pointed out that SHE was the customer- and we were just helping with financing. Still no interaction with her. We took the car for a test drive. The vehicle did show a concerning wear noise when the brakes engaged. It was loud enough that we all heard it. I’m not a brake Tech (to be sure), but I know what we experienced- and for the customer (my daughter) we had those questions. My other concern was a failed wheel alignment on the CarFAx report. TO ME- the vehicle did still feel a pull to the right- so I wanted that clarified. Our sales person came back to explain those weren’t real problems, but misunderstandings on our part. That (obviously) didn't alleviate our concerns. Another employee came to address our concerns. He stared at us and said loudly- “SMILE!” We didn’t smile on request… which was kinda natural- under the weird circumstances. He just stared at my daughter- and then asked me, “Doesn’t she know how to SMILE?” From where we were sitting- this felt like him asking why my dog didn't do tricks. This didn’t add to our experience. Later, he doubled down on this saying “Why do you look so sad? I ASKED HER to smile and she didn’t smile!” Jus weird. Anyhow- the manager spent time to emphasize their dealership’s commitment to customer care and their ultimate dedication to customer satisfaction. Then, he explained the vehicle HAD to be in great shape- because it had passed their inspection last month; so our experiences, the past failed report, the noises and our concerns were all a part of our misunderstanding. They wanted us to disregard all of that- and move forward- because they said so. For the customer (my daughter), why would she just ignore all of that? They sent a guy to go drive the car- and when they returned- said it wasn’t making the noise anymore and they said it never did make a noise- which just raised our concerns more. As to the unclean vehicle- that was VERY strange- because it was (as if) we were the weird ones to anticipate a clean vehicle for sale. I got asked several times- ‘SO… you would like us to clean the vehicle?’ Why is that a weird thing to expect? Short version… The vehicle was great. The price was great (I wasn’t gonna haggle). We already had arrangements with our family bank. We were ready to purchase when we walked in. Was going to be a GREAT first car experience! Unfortunately- it was the lack of professionalism of staff that took away our confidence to be able to move forward. We just really couldn’t talk ourselves into going back. Why bother? There was no professional ground- or courtesy to do so. I know the standard replies to these unfortunate negative experiences often list- “It is our corporation’s highest priority to achieve customer satisfaction”- but if it was true- why did we have any one (or all) of these experiences? My daughter, the purchaser, had concerns and they were told they were misunderstandings on our part. That just leaves us with unresolved concerns. The inability to seethe customer- because she is younger and a female- is just unacceptable. Those same reactions in ANY sales situation would result the same customer dissatisfaction- which (again)explains the lower reviews at VC. It’s basic customer care. It was not a good first car buy for my daughter, but as she said, it was a great learning experience of what a car sale shouldn’t be.

It's always good until you need them to hold up to their word.

Terrible company

Terrible company to work for. and knowing what goes on behind the scenes, I wouldnt recommend this dealership to anyone ever.

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Drove 2 hours to look at a used truck they said nothing was wrong with, when I started it up pretty bad exhaust leak service engine soon light was on and a truck wouldn't shift out of second gear under fast acceleration. Totally unacceptable from a dealership

I was interested in a vehicle and was pre-approved for financing but had a question. I was told by the salesperson they'd check and get bk to me. Didn't hear anything so next morning I messaged him and he said he was still waiting to hear. Again, never heard another word. The following day I messaged, no response so I called and the call was picked up and immediately hung up so I called the dealership and I was told the car had sold the previous day. At least have the courtesy and be an honest person and ... Read More

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DealerRater - Oct 2, 2025

I was interested in a vehicle and was pre-approved for financing but had a question. I was told by the salesperson they'd check and get bk to me. Didn't hear anything so next morning I messaged him and he said he was still waiting to hear. Again, never heard another word. The following day I messaged, no response so I called and the call was picked up and immediately hung up so I called the dealership and I was told the car had sold the previous day. At least have the courtesy and be an honest person and let someone know that the car sold. You could have taken 10 seconds out of your day to send a text or email if u didn't want to call

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Lied about the issues with a vehicle I was looking at, jacked up the price from what was given online, even after I pointed out the issues. Horrible customer service and zero negotiating skills

This place is a joke. Drove from Toledo to look at a truck and I called before I left. They said the truck would be there and to come on down. Two miles before we got there they texted and said the truck was not there because they sent it to get work completed but, they would take us to see it. Went to see it but they didn`t have keys so I couldn`t hear it run or test it out. They said they would get it fixed and meet me halfway to see it after the repairs. ... Read More

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DealerRater - Jun 5, 2025

This place is a joke. Drove from Toledo to look at a truck and I called before I left. They said the truck would be there and to come on down. Two miles before we got there they texted and said the truck was not there because they sent it to get work completed but, they would take us to see it. Went to see it but they didn`t have keys so I couldn`t hear it run or test it out. They said they would get it fixed and meet me halfway to see it after the repairs. Didn`t happen. Called many times with no call backs. Conner is not much of a salesman. After a week of getting the run around the told me the truck was sold. I don`t recommend this dealership

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Worst place eve! The salesman I spoke to on Fri. said he wouldn't sell a 2011 Chevy Impala and it would be there mon. for me to test drive and buy. My daughter and her boyfriend had to drive from Tremont Ohio to Euclid Ohio. Then all the way to Wellington Ohio after picking me up just to find out they sold the car on sat. Said they very good Impeto call me this morning,only they didn't. After waiting for the car to test drive they had pulled up another Impala which was junk. Like I m stupid ... Read More

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Google - May 12, 2025

Worst place eve! The salesman I spoke to on Fri. said he wouldn't sell a 2011 Chevy Impala and it would be there mon. for me to test drive and buy. My daughter and her boyfriend had to drive from Tremont Ohio to Euclid Ohio. Then all the way to Wellington Ohio after picking me up just to find out they sold the car on sat. Said they very good Impeto call me this morning,only they didn't. After waiting for the car to test drive they had pulled up another Impala which was junk. Like I m stupid and wouldn't notice it was the wrong color. That's when I was told the truth. I was steaming!!! I had looked for sometime. All I know is they lied to me and waisted our time. I'd be very careful at this place if I were u. I'd never go back there no matter what!!!

Spoke with service rep and detailed failed tire pressure indicators, left front and rear. Decided to replace all four (Battery related) When I picked up the vehicle still had left front and rear faulty indicators. Also had the tire pressure warning light lit. Took the vehicle and ran it to 55 mph thinking the sensors would reset, they didnt. Expected the errors to travel with the tires (rotated) Called shop on Saturday and they were closed. Issue remains.

Doesn't even deserve the 1 star. I usually trade off and buy vehicles multiple times a year. I've had plenty of experiences with dealerships and this was easily the WORST experience I've ever had. Be weary when buying a used vehicle from them. I made the mistake of buying a low mileage vehicle online from them. I was told the vehicle I bought was "serviced" and "inspected." But once I got it, the more I looked at it, the more I found wrong. Brakes were shot (no pad left on one, being metal to ... Read More

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Google - Mar 20, 2025

Doesn't even deserve the 1 star. I usually trade off and buy vehicles multiple times a year. I've had plenty of experiences with dealerships and this was easily the WORST experience I've ever had. Be weary when buying a used vehicle from them. I made the mistake of buying a low mileage vehicle online from them. I was told the vehicle I bought was "serviced" and "inspected." But once I got it, the more I looked at it, the more I found wrong. Brakes were shot (no pad left on one, being metal to metal), ended up having to put all new brakes and rotors on it. Air conditioner doesnt work (which really sucks because I live in Texas), switches for the moon roof and sliding back glass don't work, and a mirror is broken to the point it won't fold in or extend out. On top of all that, I specifically asked about rust on the vehicle, being from Ohio I assumed it would have a little, and was told it "wasn't that bad." Apparently that definition varies to some, because the bed is nearly rusted through and the entire undercarriage is covered with rust. Do yourself a favor and physically look at any vehicle you buy from this place, especially if its used. They clearly don't look at the vehicles before they turn around and sell them. The fact that they have 4.5 star reviews amazes me.

Terrible service I contacted them 3 times about a car and got no call back so I drove all the way out there just to find out it was sold

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Over priced oil change someone went through my glove box and opened a package of lug nuts and stole the key sharpie is missing out of my cup holder and im still trying to figure out what else he took.i bought the car here under previous ownership and have always brought it here for service never had any problem how rude to go through my belongings a sharpie isn't a big deal but the key for my lug nuts?and said I was supposed to get tire rotation with oil change but my tires were too bad to ... Read More

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Google - Oct 26, 2024

Over priced oil change someone went through my glove box and opened a package of lug nuts and stole the key sharpie is missing out of my cup holder and im still trying to figure out what else he took.i bought the car here under previous ownership and have always brought it here for service never had any problem how rude to go through my belongings a sharpie isn't a big deal but the key for my lug nuts?and said I was supposed to get tire rotation with oil change but my tires were too bad to rotate and want $1000 for new tires im going somewhere else. I didn't even ask for rotation because I planned on getting new tires in the next few weeks I've had my tires rotated before without going through my glove box and taking my key. Note in my file saying where I keep my lug nut key??? What if I moved it? Vacuum after an oil change? Never in the history of oil changes.why take the key if he couldn't rotate the tires? And worn tires can still be rotated my car is full of greasy fingerprints where he went through everything im not even sure what is missing i just have stuff in my car for 6 years

Went there on a Saturday to buy a new malibu with the cash in my hand. Web site said they had the car, dimwitted kid posing as salesman couldn't find it. They had 6 more on the lot, didn't offer up any of those. Said he'd call me when they got some in. Loud music playing like they were throwing a party. Still waiting on the call. Drove over to Youngstown the following Monday and bought one. Weirdest experience I ever encountered at a car dealership, seemed like the last thing they wanted to do was sell you ... Read More

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Google - Oct 20, 2024

Went there on a Saturday to buy a new malibu with the cash in my hand. Web site said they had the car, dimwitted kid posing as salesman couldn't find it. They had 6 more on the lot, didn't offer up any of those. Said he'd call me when they got some in. Loud music playing like they were throwing a party. Still waiting on the call. Drove over to Youngstown the following Monday and bought one. Weirdest experience I ever encountered at a car dealership, seemed like the last thing they wanted to do was sell you a car.

I bought vehicle from them about 2 months ago and Dave tell me different interest rate then said bank refuse to give me loan the. He financed from different bank I have paid off my vehicle and my registration is expired I am still paying for car insurance but I still don’t have documents to register my vehicle I send so many messages and call to Dave he never reply this place is horrible I will never buy anything from them and recommend all not to shop from there

Bought a used truck from them in march, and put about 1200 miles in 3 months on it when transmission started acting up. Diagnosed at local ford dealer and transmission going out due to being several quarts low. Their maintenance inspection prior to me buying it was supposed to include checking the fluids throughout the truck, so with no leaks it was obviously low when I bought it and they never did check. Got the run around about it for a couple days and they won’t do anything at all about it even though it’s caused by their own employees ... Read More

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Google - Jul 16, 2024

Bought a used truck from them in march, and put about 1200 miles in 3 months on it when transmission started acting up. Diagnosed at local ford dealer and transmission going out due to being several quarts low. Their maintenance inspection prior to me buying it was supposed to include checking the fluids throughout the truck, so with no leaks it was obviously low when I bought it and they never did check. Got the run around about it for a couple days and they won’t do anything at all about it even though it’s caused by their own employees negligence. Now I got a truck that’s not even halfway to its first oil change sitting needing $7000 in work. And yes I asked the service department specifically about the trans fluid level being checked when they go through maintenance inspection. Warranty shouldn’t matter when your own employees can’t be bothered to check something that’s on your maintenance inspection list.

I guess it is time to get an attorney involved. Been led on, lied to and ignored!!!! Stereotypical carsalesman! Drove 2 hours to purchase a vehicle. Turned out it was not the one photographed. They knew we were coming and the truck was not even on the lot, nor was it ready. Did not have the features that were on the vehicle on the website. Of course they said they would make it right. Still not corrected and nothing from them. Radio silence, BUT they got their money already. Oooo and my husbands review has magically disappeared???? WTH!!! The Edingers UPDATE! ... Read More

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Google - Jul 7, 2024

I guess it is time to get an attorney involved. Been led on, lied to and ignored!!!! Stereotypical carsalesman! Drove 2 hours to purchase a vehicle. Turned out it was not the one photographed. They knew we were coming and the truck was not even on the lot, nor was it ready. Did not have the features that were on the vehicle on the website. Of course they said they would make it right. Still not corrected and nothing from them. Radio silence, BUT they got their money already. Oooo and my husbands review has magically disappeared???? WTH!!! The Edingers UPDATE! I HAVE CALLED AND LEFT MESSAGES TWICE WITH ABSOLUTELY NO RESPONSE PER YOUR RECOMMENDATION! CONNER SAYING WE LEFT HAPPY. NO NOT THE CASE. WE LEFT WITH NO TRUCK AND NO TITLE. YOU HAD OUR MONEY AND THE TITLE TO THE TRADE IN. WAS SUPPOSED TO HAVE THE TRUCK THAT WE AGREED TO PURCHASE PLUS, AND I SAY PLUS, BECAUSE CONNER PROMISED THINGS TO BE DELIVERED THAT WE PAID FOR. WE ARE MISSING A HITCH AND A CATWALK! HAVE BEEN WAITING FOR ALMOST 2 MONTHS. AT THIS POINT WE NEED A CALL BACK AND AN OFFER TO REIMBURSE US FOR THE ITEMS THAT WE DID NOT GET!

Talked to a salesman that was a bit rude. He was hung up on their vehicle being 10 grand off. That is what kept being thrown up in our faces. It’s a numbers game which it always is. We all know that going into a dealership. They offered exactly 10 grand less than what the vehicle was worth and also the only way you get the 10 grand off the vehicle was by financing with them. So they are in control even more of your interest rate. Because they keep being up, how much you “saved” off the vehicle. Just have to ... Read More

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Google - Jul 4, 2024

Talked to a salesman that was a bit rude. He was hung up on their vehicle being 10 grand off. That is what kept being thrown up in our faces. It’s a numbers game which it always is. We all know that going into a dealership. They offered exactly 10 grand less than what the vehicle was worth and also the only way you get the 10 grand off the vehicle was by financing with them. So they are in control even more of your interest rate. Because they keep being up, how much you “saved” off the vehicle. Just have to be mindful of the number game going into it.

Do better Valley Chevy.

Unfortunately Levi told my husband they'd hold a vehicle for him since he was coming from an hour away . He called and let them know he was on the way to make sure the car was still available and when he got there , they had " just sold it ten minutes ago " very disappointing experience . Edit : no one asked for a cash deposit to hold the vehicle for us they just said they would hold it , otherwise we would have obliged . a simple phone call to let us know it sold would have saved us the hour+ long ... Read More

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Google - Feb 20, 2024

Unfortunately Levi told my husband they'd hold a vehicle for him since he was coming from an hour away . He called and let them know he was on the way to make sure the car was still available and when he got there , they had " just sold it ten minutes ago " very disappointing experience . Edit : no one asked for a cash deposit to hold the vehicle for us they just said they would hold it , otherwise we would have obliged . a simple phone call to let us know it sold would have saved us the hour+ long trip . Too bad you want to make excuses instead of a real resolution , shows your integrity just isn't there . Sad .

Bought a 22 ram 2500 that only had one key I was promised up and down that a 2nd key would be located for me and they would reach out. Well 4 months had gone bye and I have just been ignored bye the sales man. They only care about money dont buy from them.

Has nothing to do with buying a car. That being said if I was in the market for one I would want my car to come from a person or company with moral character. I ran outta gas in thier lot. It was 92 degrees. I asked if they had a gas can. I was a mile from gas station. Instead of asking around or offering any kind of assistance. I was told no, they don't have anything of the sort. I walked the 2 mile round trip half of it carrying 2 gallons of gas. Of course this is not thier ... Read More

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Google - Jul 1, 2022

Has nothing to do with buying a car. That being said if I was in the market for one I would want my car to come from a person or company with moral character. I ran outta gas in thier lot. It was 92 degrees. I asked if they had a gas can. I was a mile from gas station. Instead of asking around or offering any kind of assistance. I was told no, they don't have anything of the sort. I walked the 2 mile round trip half of it carrying 2 gallons of gas. Of course this is not thier problem But most decent human beings, especially someone who gives a s#!t about your car needs, may have at least offered a kind word. I will never give them my bussiness.

Terrible experience with service department. Called earlier in the week to make an appointment they scheduled me for Friday morning. Called Friday morning at 8:08 am and said they do not have time to look at it, even though in great detail I explained all the issues I am having with it. Then proceded to tell me their scanner would not communicate to my truck but right before I took it to them I hooked my personal scanner up and it read all codes and data perfectly fine. I bought my truck from them along with my step father also always ... Read More

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Google - Nov 6, 2020

Terrible experience with service department. Called earlier in the week to make an appointment they scheduled me for Friday morning. Called Friday morning at 8:08 am and said they do not have time to look at it, even though in great detail I explained all the issues I am having with it. Then proceded to tell me their scanner would not communicate to my truck but right before I took it to them I hooked my personal scanner up and it read all codes and data perfectly fine. I bought my truck from them along with my step father also always spoke highly of them. But after this experience I will never recommend them again.

Aaron Anderson went out of his way for us. We had an appointment to test drive a vehicle, unfortunately we arrived 5 minutes prior to closing, as this dealership is 1 hour from our home. Aaron waited for us, took us for a test drive and we negotiated a purchase price long after the dealership closed for the day. Although we could not agree on a price, Aaron was extremely appreciative and gracious when we left the dealership, without a new vehicle. However, he did contact us the next day and we were then able to negotiate a price. Our vehicle has ... Read More

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DealerRater - Oct 5, 2011

Aaron Anderson went out of his way for us. We had an appointment to test drive a vehicle, unfortunately we arrived 5 minutes prior to closing, as this dealership is 1 hour from our home. Aaron waited for us, took us for a test drive and we negotiated a purchase price long after the dealership closed for the day. Although we could not agree on a price, Aaron was extremely appreciative and gracious when we left the dealership, without a new vehicle. However, he did contact us the next day and we were then able to negotiate a price. Our vehicle has been outstanding and our contact with Aaron has continued to be wonderful. He is currently working with our daughter to find a pre-owned vehicle. We will always recommend Brother's Chevrolet to friends and family, even though it is quite far away. It is a great hometown dealership with hometown employees who treat you like their friend and neighbor.

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